Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@groominglounge.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@groominglounge.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@groominglounge.com.

Grooming Lounge carries the highest-quality men's grooming goods, but we understand that sometimes products just don't "fit" or meet a specific expectation. In such a case, we've developed some return policies that are pretty fair and simple. Please take a moment to review our policies below.

UNOPENED/UNUSED PRODUCTS:

These may be returned within 60 days of the date of purchase for a full refund to the method of payment. Product must be returned only in new, unused condition, in the original packaging, same condition as sold, with tamper-proof seals unbroken, if present, and with all literature and factory seals in place.

GROOMING LOUNGE BRAND PRODUCTS:

We offer a no-questions-asked, 100% money-back guarantee on our own products within 60 days. Just e-mail us and we’ll provide an instant store credit to try something else. That’s right, you don’t even have to send anything back! You must have an account with us to receive the store credit.

OPENED/USED PRODUCTS:

We do not take returns on any used products. Body hair tools cannot be returned once removed from their original packaging. Sorry, we gotta’ keep the lights on guys. Send us an e-mail prior to ordering and we're happy to help you choose the best product for your grooming needs – we know grooming can be tricky. 

OUR OOPS!

If there’s any problem with your order that stems from a mix-up/damage on our end, contact us and we'll send a pre-paid return slip along with the necessary items -- or an e-return slip to your inbox.

LOCAL GUESTS:

Guests can return products (please bring web order information) directly to our physical shop, but no exchanges/refunds can take place at the time of visit. The stores will return said products to our Returns Department and we'll be in touch shortly to properly process.

RETURN INSTRUCTIONS

HOW TO RETURN:

Send us an e-mail to info@groominglounge.com including your name, order # and the challenge we're facing.  From there, we'll do one of the following...

1. SEND AN E-RETURN SLIP - We will create an E-Return Label – send it to your inbox – and all you need to do is send the return back to us. We will deduct a $7.99 Processing Fee from the refund/store credit for the return shipping.

2.SAY SEND AWAY YOURSELF: If you prefer to return the item using your own label/method, send it to the address below (or drop in store) without a Processing Fee.

Returns Address:
GROOMING LOUNGE RETURNS DEPT.
Warwick Fulfillment Solutions
4400 East New Market Hurlock Road

Hurlock, MD 21643